Changed your mind? You can cancel your order for any reason within 14 days of the day you receive it. Just tell Rachel through the contact page or by emailing rachel@theduckynest.com, then send the item back within 14 days of telling her. You can use the cancellation form below, but you don’t have to.

Rachel will refund the price of the item and the standard delivery cost within 14 days of getting the item back (or of you showing proof that you’ve posted it), using the same payment method you paid with. Unless we agree otherwise, you pay the cost of sending it back. Please return it in the condition you received it; if it’s been damaged through handling beyond what you’d need to look at it, the refund may be reduced.

Commissions are made to your own specification, so the 14-day change-of-mind right doesn’t apply to them.

Model cancellation form

To: Rachel Pittman, The Ducky Nest, 42 Quebec Street, Brighton, BN2 9UZ, rachel@theduckynest.com
I hereby give notice that I cancel my contract for the sale of the following goods: ______
Ordered on / received on: ______
Name: ______
Address: ______
Date: ______